Frequently Asked Questions
How do I know if you received my order?
You should receive a confirmation email from us for all online orders within 24 hours of your online order stating the shipping time. You may track your order via this confirmation email, by shipping emails which will follow, or by calling us Toll Free with your order number.
If you placed your order online you will first receive an email confirmation from PayPal with a Receipt ID number letting you know your payment went through.
Fax & Online orders can take up to 48 hours to process at which time you will receive an email from our order entry system confirming your order with an order number.
Since these emails are automatically generated, some email Spam or Junk Mail filters will block them. If you do not receive these confirmation emails, check your filters for them. If you still do not see the confirmations, please call us Toll Free - your order may be incomplete, or your email address may be incorrect.
When placing your order online, you will be sent a confirmation email when the payment is captured. If you do not receive this email, no amount was charged to your card. If you are having trouble ordering online, we would love to be of assistance to you over the phone.
Due to our automated system, we cannot track an order until it is two business days old. You should receive an automatic tracking email before this time.
I am having trouble adding items to my "Shopping Cart"...What can I do?
If you are having trouble placing an order online, please do not hesitate to call a customer service representative to place your order over the phone. Call us Toll Free 888.228.6694
How do I know if my item is in stock and currently available?
Items with current shopping cart buttons online should be available to ship within this shipping guarantee... exceptions, of course may occur, and we will notify you if there is any difficulty with timely shipment of your item. If you'd like to find out if your item is immediately available, you may call in and we can look it up for you. We have several warehouses across the US to hold items in stock. If we do not have the item available in our warehouse in San Diego, we can call one of our other warehouses to see if they have it in stock for faster shipment.
Can I have my order Express Shipped?
Express Shipping is available. During your Checkout on Step 2, you can specify your preferred shipping method.
Can my order be delivered to a PO Box?
We ship via FedEx Ground or similar carrier. These Carriers cannot deliver to a PO Box, so please include a physical delivery address in your order.
Can my order be delivered to an International Address?
We offer shipping worldwide, but rates will vary to other areas. International orders must be placed by phone, fax, or email - other fees may apply.
APO's & FPO's are considered International orders.
Customers may request quotes for Express shipping or for orders outside the 48 contiguous states by clicking
Minimum orders apply for International Shipping: CPR items $1000, First Aid Items $100, other product lines vary. However, we can ALWAYS ship to a Freight Forwarder or Friend in the Continental US who can forward the order on to you, or we can arrange "Will Call" pick up via your DHL or other International Carrier account at our warehouse. Call for details and International fees (International Calls, please us @ 760.944.1048 as the Toll Free number is unavailable outside the US & Canada)
Can you send me an invoice?
If you require an invoice in order to pay, you may fax in a Purchase Order to 760.944.2959 or email it to Info@CPR-Manikin.com, and we can fax/email you back an invoice, with terms being pre-payment, for shipment upon receipt of your check or money order. Or you can call us back at anytime to pay over the phone with a credit card.
Can I order by phone?
YES! We would love to speak with you! Call us TOLL FREE @ 888.228.6694 and one of our Friendly & Knowledgeable Customer Service Representatives will assist you in placing an order and answer any questions about products.
When will my order arrive?
Our standard shipping guarantee is 1-14 business days, as stated above, but most orders ship within 24-48 hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot guarantee anything other than our stated policy of 1-14 business days, unless you pay for Express Shipping. Note: We deliver without a signature requirement to save you money, if you require a signature, an additional fee applies. You must notify us when placing the order that you wish to add the signature required option and fee, or we cannot be responsible for packages left without signature...
How do I return or replace an item?
For information on Returns, please see our
I live near one of your locations... Can I pick up my order without shipping?
Depending upon Products ordered and Quantity, your order may ship from, or may be picked up in: Phoenix, AZ ~ Encinitas, CA ~ Escondido, CA ~ Oakland, CA ~ Solana Beach, CA ~ Valencia, CA ~ Walnut, CA ~ Westminster, CA ~ Guilford, CT ~ Clearwater, FL ~ Ft. Lauderdale, FL ~ Coeur d'Alene, ID ~ Waltham, MA ~ Wayzata, MN ~ Tigard, OR ~ Garnet Valley, PA ~ Newtown, PA ~ Nashville, TN ~ Sandy, UT ~ Redmond, WA ~ Vancouver, WA ~ Ft. Atkinson, WI ~ Jackson, WI ~ Sunapee, NH ~ Brooklyn, NY ~ or directly from a supplier or manufacturer
Where are you located?
The CPR-Manikin.com coporate office is located in San Diego, CA.
565 Westlake Street
Encinitas, CA 92024